Welcome to Mindcraftz! We aim to deliver your orders promptly and securely. Below you will find all the necessary information about our delivery services.

1. Shipping Methods & Costs

• Standard Shipping: Delivered within 5-7 business days. Shipping costs are calculated at checkout based on the weight and destination of your order.
• Express Shipping: Delivered within 2-4 business days. Additional charges apply for express delivery and will be displayed at checkout.
• Free Shipping: Available on orders above [amount] within India. Free shipping applies to standard delivery only.

2. Order Processing Time

• Processing Time: Orders are typically processed and dispatched within 1-3 business days after order confirmation. Custom or personalized items may take longer, with processing times up to 5-7 business days. You will receive an email notification once your order has shipped.

3. Delivery Times

• Standard Delivery: 5-7 business days.
• Express Delivery: 2-4 business days.
• Custom Orders: Delivery times vary depending on the complexity of the customization. You will be informed of the estimated delivery time during the order confirmation process.

4. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

5. Shipping Destinations

• Domestic Shipping: We currently ship to all major cities and towns across India.
• International Shipping: We do not offer international shipping at this time.

6. Delivery Issues

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team within 7 days of receipt. We will assist you in resolving the issue, including arranging for a replacement or refund if necessary.
• Incorrect Address: Please ensure that the shipping address provided is accurate and complete. Mindcraftz is not responsible for delays or non-delivery due to incorrect address details.

7. Special Delivery Instructions

• If you have any special delivery instructions (e.g., leave the package with a neighbor, specific delivery times), please include these details in the order notes at checkout. We will do our best to accommodate your requests.

8. Contact Us

If you have any questions or concerns about your delivery, please contact our customer service team at info@mindcraftz.com or 8310904269. We are here to help!