Effective Date: 31-7-2024
At Mindcraftz, we strive to provide a seamless shopping experience. Please read our Orders and Returns Policy carefully to understand our practices regarding order processing, cancellations, returns, and refunds.
1. Orders
1.1 Order Placement
- Online Orders: You can place orders through our website, mindcraftz.com. Please ensure all information provided is accurate to avoid delays in processing and delivery.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include your order number, items purchased, and the total amount charged.
1.2 Order Changes and Cancellations
- Changes: If you need to make changes to your order (e.g., shipping address, product selection), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes after this time.
- Cancellations: Orders can be canceled within 24 hours of placement without incurring any fees. To cancel an order, please contact our customer service team. If your order has already been shipped, it cannot be canceled, and you may need to initiate a return.
1.3 Payment Methods
- We accept major credit/debit cards, net banking, and digital wallets. All payments are securely processed, and your information is protected.
2. Returns and Exchanges
2.1 Return Eligibility
- Standard Products: Items must be returned within 14 days of delivery in their original, unused condition with all tags and packaging intact. Items that are damaged, worn, or altered will not be accepted.
- Custom and Personalized Products: Due to the unique nature of custom and personalized products, these items are non-returnable and non-refundable, unless they arrive damaged or defective.
2.2 Return Process
- Request a Return: To initiate a return, please contact our customer service team at [email] or [phone number] with your order number and reason for return.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your items.
- Ship Your Return: Please securely package your return items and include the return authorization number. Ship the package using a trackable method to the address provided by our customer service team.
2.3 Refunds
- Processing Time: Once we receive your return and confirm that it meets our return eligibility criteria, we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. If the original payment method is unavailable, we may issue store credit.
- Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, defective product).
2.4 Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping charges incurred.
4. Contact Us
If you have any questions or need assistance with your order or return, please contact our customer service team at info@mindcraftz.com or 8310904269. We are here to help!
