Effective Date: 31-7-2024

Welcome to Mindcraftz! We are committed to delivering your orders efficiently and safely. Please review our shipping policy for important information regarding order processing, shipping methods, and delivery times.

1. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Custom Orders: For custom or personalized products, processing time may extend to 5-7 business days. You will be informed of the estimated processing time during the order confirmation process.

2. Shipping Rates & Methods

• Domestic Shipping: We offer standard and express shipping options across India. Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your selected shipping method.
• International Shipping: Currently, we do not offer international shipping. However, please stay tuned for future updates!

3. Delivery Times

• Standard Shipping: Typically, delivery takes 5-7 business days from the date of shipment.
• Express Shipping: Typically, delivery takes 2-4 business days from the date of shipment.

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your shipment on our carrier’s website.

5. Shipping Restrictions

• PO Boxes: We do not ship to PO Box addresses. Please provide a physical address for delivery.
• Remote Locations: Deliveries to remote or rural areas may take longer than the standard delivery times.

6. Customs, Duties, and Taxes

For orders shipped within India, all applicable taxes are included in the product price. Mindcraftz.com is not responsible for any additional charges imposed by local authorities.

7. Lost or Damaged Packages

We strive to ensure that your order arrives in perfect condition. If your package is lost or arrives damaged, please contact our customer service team within 7 days of receipt. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Returns & Exchanges

Please refer to our Returns & Exchanges Policy for more information on returning or exchanging items.

9. Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at info@mindcraftz.com or 8310904269. We’re here to help!